Practice Responsibilities

As a patient of this Practice you are entitled to:

  • Be treated courteously and guaranteed confidentiality at all times.
  • Receive a clear explanation of the treatment you are offered.
  • Respect for your religious and cultural beliefs
  • Access to your medical records (subject to legal limitations)
  • Be seen within 30 minutes of your appointment time. If you cannot be seen for any reason, a clear explanation will be given.
  • Have access to the Dr rapidly in the event of an extreme emergency. You may have to wait longer however, without a booked appointment.
  • A general Health Check when you register with the Practice.
  • Be offered advice on healthy lifestyle
  • Be referred to a Consultant when the Dr decides it is necessary. You may also be referred for a second opinion if both you and the Dr feel it necessary.
  • Make constructive comments, complaints or suggestions, which will be heard in private by the Practice Manager or Complaints Administrator.
  • Be reviewed at intervals if taking regular medication. Repeat prescriptions will be available within 48 hours of their request.
  • Freely available Health Education Leaflets.

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